888bk Privacy Policy — How We Handle Your Data

1 Introduction

888bk ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at https://888bk.app ("the Platform"). We are committed to protecting and respecting the privacy of all individuals who use the Platform ("you", "your", "the Player"). This Privacy Policy ("Policy") sets out the basis on which we collect, use, store, and disclose personal data in connection with your use of the 888bk Platform.

By accessing or using the 888bk Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use and disclosure of your personal data as described herein. If you do not agree with any part of this Policy, please do not use the Platform. This Policy should be read together with our Terms and Conditions, which govern your use of the Platform.

2 Information We Collect

888bk collects personal data that you provide directly to us and data generated automatically by your use of the Platform. The categories of personal data we may collect include:

• Registration data: your mobile phone number, chosen username, date of birth (for age verification), and account password (stored in encrypted form).
• Identity verification (KYC) data: government-issued ID documents (such as National ID Card or passport), photographs, and any additional documentation requested during an enhanced due-diligence review.
• Transaction data: records of deposits, withdrawals, bets placed, game results, bonus activations and any other financial activity on your 888bk account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa or Mastercard).
• Technical and usage data: IP address, device type, operating system, browser type and version, referring URL, pages visited on the Platform, time and date of access, clickstream data, and session duration.
• Communications data: records of your live chat sessions with 888bk support, any email correspondence sent to [email protected], and feedback or complaint submissions.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than ID photographs required for KYC), or health information, unless you voluntarily provide such information in the course of a support communication and it is directly relevant to your query.

3 How We Use Your Information

888bk uses the personal data we collect for the following purposes, each of which has a defined legal basis described in Section 4 below:

• Account management: to create and maintain your 888bk account, verify your identity and age, process your login requests, and enable access to Platform features including games, deposits and withdrawals.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, to verify that payment accounts are registered in your name, and to maintain complete transaction records as required by applicable financial regulations.
• Fraud prevention and security: to monitor account activity for signs of fraud, money laundering, bonus abuse, bot activity or other prohibited conduct; to investigate suspicious activity; and to share relevant information with law enforcement or regulatory authorities where required by law.
• Responsible gaming: to provide and administer the Platform's responsible gaming tools (deposit limits, session reminders, self-exclusion), to monitor gaming behaviour patterns that may indicate problem gambling, and to send welfare check communications where appropriate.
• Platform improvement: to analyse aggregated, anonymised usage data to understand how players interact with the Platform, to identify technical issues, and to improve the design, performance and content of the Platform.
• Marketing communications: to send you promotional offers, bonus notifications and platform updates, where you have not opted out of receiving such communications. You may opt out at any time by contacting 888bk support via live chat.

4 Legal Basis for Processing

888bk processes your personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil our contract with you — providing the gaming platform, processing payments, managing your account, and delivering the services you have requested.
• Legal obligation: processing required to comply with applicable anti-money laundering (AML), know-your-customer (KYC), fraud prevention and responsible gaming obligations, including mandatory record-keeping and reporting requirements.
• Legitimate interests: processing necessary for 888bk's legitimate business interests, including fraud detection, platform security, service improvement and responsible gaming monitoring, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: where you have given explicit consent for a specific processing activity (e.g., receiving marketing communications), you may withdraw that consent at any time by contacting 888bk support. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

5 Payment Data and Financial Information

When you make a deposit or request a withdrawal on 888bk using bKash, Nagad, Rocket, Upay, Visa or Mastercard, the transaction is processed through the relevant payment provider's own secure infrastructure. 888bk does not directly receive or store your full bKash or Nagad account credentials, card number, CVV or PIN. What 888bk receives and stores is a transaction reference, the payment method type, the amount, and the outcome (success or failure).

Financial transaction records — including deposit amounts, withdrawal amounts, dates, payment method used, and account balances — are retained for the period required by applicable financial record-keeping regulations. These records form part of 888bk's mandatory compliance obligations and cannot be deleted upon request during the mandatory retention period.

★ Your Privacy Rights

6 Sharing Your Information

888bk does not sell your personal data to third parties under any circumstances. We may share your personal data with the following categories of recipients, strictly limited to what is necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa and Mastercard, and their respective processing partners, to the extent necessary to process your deposits and withdrawals. These providers process data under their own privacy policies and applicable payment industry security standards.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi and other certified game studios, to the extent necessary to deliver the game content you access on the Platform. These providers may receive session tokens and aggregate performance data; they do not receive your full account profile or financial data.
• Technology and infrastructure providers: cloud hosting, security monitoring, analytics and customer support platform vendors, operating under strict data processing agreements that prohibit sub-processing or independent use of your data.
• Law enforcement and regulatory authorities: where 888bk is legally required to disclose personal data in response to a lawful request, court order, or applicable regulatory obligation (for example, AML reporting requirements). 888bk will disclose only the minimum data necessary to comply with such obligations.

7 Cookies and Tracking Technologies

The 888bk Platform uses cookies and similar tracking technologies to operate correctly and to improve your experience. The categories of cookies we use are:

• Strictly necessary cookies: required for the Platform to function. These include session authentication cookies, security tokens and anti-CSRF tokens. They cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your preferences, such as language settings and responsible gaming tool configurations. These improve your experience but are not essential to Platform operation.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate and interact with the Platform. This data helps us identify technical issues and improve Platform design. No individual player is identifiable from analytics data.

You can manage your cookie preferences through your mobile browser settings. Note that disabling strictly necessary cookies will prevent the 888bk Platform from operating correctly and will prevent you from logging in. For functional and analytics cookies, disabling them will not affect your ability to access games or process payments.

8 Data Retention

888bk retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following retention guidelines. Active account data is retained for the duration of your account's active status. Where an account is closed, basic account registration data and identity verification records are retained for a minimum of five years from the date of closure, in compliance with anti-money laundering and financial record-keeping obligations.

Financial transaction records are retained for the period prescribed by applicable financial regulations, which is typically a minimum of five to seven years. Communications data (live chat transcripts, email correspondence) is retained for up to two years from the date of the communication, unless the communication forms part of an ongoing investigation or dispute, in which case it is retained until the matter is resolved. Analytics data is retained in anonymised, aggregated form and is not subject to individual deletion requests.

9 Data Security

888bk implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and the Platform, encrypted storage of passwords and sensitive account credentials, access controls restricting data access to authorised personnel only, continuous server monitoring and intrusion detection systems, and regular security reviews conducted by our technical team.

While 888bk takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. In the event of a data security incident that poses a material risk to your rights or interests, 888bk will notify affected players without undue delay in accordance with applicable data protection obligations. Players can reduce their own security exposure by using a strong, unique password for their 888bk account and logging out after each session.

10 Children and Underage Players

The 888bk Platform is strictly for adults aged 21 and above. 888bk does not knowingly collect, process or retain any personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21 without valid age verification, we will immediately close the associated account, delete or anonymise all personal data associated with that account to the extent permitted by our legal obligations, and forfeit any balance held in the account.

11 Changes to This Privacy Policy

888bk reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where the change significantly affects how we handle your personal data, we will notify registered players via their account contact details or through a notice displayed on the Platform at login.

Your continued use of the 888bk Platform after the publication of any amendment to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting 888bk support. The most current version of this Policy is always available at https://888bk.app/privacy-policy.

12 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way 888bk processes your personal data, please contact our Data Support team via live chat, available 24 hours a day, 7 days a week. We will respond to all data-related queries within a reasonable timeframe and will provide written responses to formal requests upon request.

You may also reach us by email at [email protected]. Email correspondence relating to privacy or data requests is handled during Bangladesh Standard Time (BST, UTC+6) business hours. For time-sensitive data matters, live chat is recommended as the faster contact route.